{"version":"1.0","provider_name":"Colombia Inteligente","provider_url":"https:\/\/colombiainteligente.org\/es_co","title":"How COVID-19 Transformed Customer Communications - Colombia Inteligente","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"2zzlOPloly\"><a href=\"https:\/\/colombiainteligente.org\/es_co\/tendencias\/how-covid-19-transformed-customer-communications\/\">How COVID-19 Transformed Customer Communications<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/colombiainteligente.org\/es_co\/tendencias\/how-covid-19-transformed-customer-communications\/embed\/#?secret=2zzlOPloly\" width=\"600\" height=\"338\" title=\"\u201cHow COVID-19 Transformed Customer Communications\u201d \u2014 Colombia Inteligente\" data-secret=\"2zzlOPloly\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\" data-no-translation-title=\"\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>","thumbnail_url":"https:\/\/colombiainteligente.org\/wp-content\/uploads\/2022\/12\/04-22-how_covid_transformed.png","thumbnail_width":309,"thumbnail_height":400,"description":"The coronavirus pandemic has reinforced the value of establishing strong relationships with business and residential customers, during good times and bad. Energy utilities that maintain regular digital communications with customers were able to reach them when needed \u2014 and customers responded with record-high engagement rates during the crisis."}