{"id":44026,"date":"2024-05-27T23:26:20","date_gmt":"2024-05-28T04:26:20","guid":{"rendered":"https:\/\/colombiainteligente.org\/?p=44026"},"modified":"2024-05-27T23:27:08","modified_gmt":"2024-05-28T04:27:08","slug":"the-promise-and-the-reality-of-gen-ai-agents-in-the-enterprise","status":"publish","type":"post","link":"https:\/\/colombiainteligente.org\/es_co\/noticias-sectoriales\/the-promise-and-the-reality-of-gen-ai-agents-in-the-enterprise\/","title":{"rendered":"The promise and the reality of gen AI agents in the enterprise"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"44026\" class=\"elementor elementor-44026\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-87c6aa2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"87c6aa2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-558bb819\" data-id=\"558bb819\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3067325c elementor-widget elementor-widget-text-editor\" data-id=\"3067325c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;\"><div style=\"font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px;\"><div class=\"gutenbergContent__content--109b03a769a11e8ae3acbab352a64269 html_2\"><div id=\"gam-1d95-906a-504-7352\" class=\"ebm-ad__embed\" data-google-query-id=\"CMCHhKa2gIUDFYa20QQdDOQEIA\"><div class=\"wef-h792s0\"><div data-index=\"1\"><div class=\"dotted-list\"><div class=\"max-w-screen-md prose prose-lg mx-auto mb-5\"><div class=\"gutenbergContent__content--109b03a769a11e8ae3acbab352a64269 html_0\"><div class=\"gutenbergContent__content--109b03a769a11e8ae3acbab352a64269 html_0\"><p><strong>he evolution of generative AI (gen AI)<\/strong>\u00a0has opened the door to great opportunities across organizations, particularly regarding gen AI agents\u2014AI-powered software entities that plan and perform tasks or aid humans by delivering specific services on their behalf. So far, adoption at scale across businesses has faced difficulties because of data quality, employee distrust, and cost of implementation. In addition, capabilities have raced ahead of leaders\u2019 capacity to imagine how these agents could be used to transform work.<\/p><div class=\"mck-o-xs-right-span MostPopularArticles_mck-c-trending-article__xe7cL mck-u-screen-only\" data-component=\"mdc-c-module-wrapper\" data-module-theme=\"default\" data-module-background=\"transparent\" data-module-category=\"\"><div data-layer-region=\"most-popular-insights\"><h3 class=\"mdc-c-heading___0fM1W_8768510 mdc-c-heading--title___5qyOB_8768510 mdc-c-heading--border___K8dj3_8768510\" data-component=\"mdc-c-heading\">MOST POPULAR INSIGHTS<\/h3><ol class=\"MostPopularArticles_mck-c-trending-article__list__La0tf\"><li class=\"MostPopularArticles_mck-c-trending-article__listitem__VeCDe\"><a class=\"mdc-c-link-heading___Zggl8_8768510\" href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/moving-past-gen-ais-honeymoon-phase-seven-hard-truths-for-cios-to-get-from-pilot-to-scale\" data-component=\"mdc-c-link\"><span class=\"mdc-c-link__label___Pfqtd_8768510\">Moving past gen AI\u2019s honeymoon phase: Seven hard truths for CIOs to get from pilot to scale<\/span><\/a><\/li><li class=\"MostPopularArticles_mck-c-trending-article__listitem__VeCDe\"><a class=\"mdc-c-link-heading___Zggl8_8768510\" href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-economic-potential-of-generative-ai-the-next-productivity-frontier\" data-component=\"mdc-c-link\"><span class=\"mdc-c-link__label___Pfqtd_8768510\">The economic potential of generative AI: The next productivity frontier<\/span><\/a><\/li><li class=\"MostPopularArticles_mck-c-trending-article__listitem__VeCDe\"><a class=\"mdc-c-link-heading___Zggl8_8768510\" href=\"https:\/\/www.mckinsey.com\/capabilities\/strategy-and-corporate-finance\/our-insights\/six-strategies-for-growth-outperformance\" data-component=\"mdc-c-link\"><span class=\"mdc-c-link__label___Pfqtd_8768510\">Six strategies for growth outperformance<\/span><\/a><\/li><li class=\"MostPopularArticles_mck-c-trending-article__listitem__VeCDe\"><a class=\"mdc-c-link-heading___Zggl8_8768510\" href=\"https:\/\/www.mckinsey.com\/featured-insights\/mckinsey-explainers\/what-is-generative-ai\" data-component=\"mdc-c-link\"><span class=\"mdc-c-link__label___Pfqtd_8768510\">What is generative AI?<\/span><\/a><\/li><li class=\"MostPopularArticles_mck-c-trending-article__listitem__VeCDe\"><a class=\"mdc-c-link-heading___Zggl8_8768510\" href=\"https:\/\/www.mckinsey.com\/quarterly\/overview\" data-component=\"mdc-c-link\"><span class=\"mdc-c-link__label___Pfqtd_8768510\">McKinsey Quarterly<\/span><\/a><\/li><\/ol><\/div><\/div><p>However, as gen AI technologies progress and the next-generation agents emerge, we expect more use cases to be unlocked, deployment costs to decrease, long-tail use cases to become economically viable, and more at-scale automation to take place across a wider range of enterprise processes, employee experiences, and customer interfaces. This evolution will demand investing in strong AI trust and risk management practices and policies as well as platforms for managing and monitoring agent-based systems.<\/p><p>In this interview, McKinsey Digital\u2019s Barr Seitz speaks with senior partners Jorge Amar and Lari H\u00e4m\u00e4l\u00e4inen and partner Nicolai von Bismarck to explore the evolution of gen AI agents and how companies can and should implement the technology, where the pools of value lie for the enterprise as a whole. They particularly explore what these developments mean for customer service. An edited transcript of the conversation follows.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><h4 style=\"font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px;\"><span style=\"font-size: 12px; color: var( --e-global-color-text ); font-weight: var( --e-global-typography-text-font-weight );\">P<\/span><span style=\"font-size: 12px; color: var( --e-global-color-text );\">ara leer m\u00e1s ingrese a:<\/span><\/h4><a href=\"https:\/\/www.mckinsey.com\/industries\/technology-media-and-telecommunications\/our-insights\/the-promise-and-the-reality-of-gen-ai-agents-in-the-enterprise\">https:\/\/www.mckinsey.com\/industries\/technology-media-and-telecommunications\/our-insights\/the-promise-and-the-reality-of-gen-ai-agents-in-the-enterprise<\/a><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t<div style=\"text-align:center\" class=\"yasr-auto-insert-visitor\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Generative AI technology is improving so quickly that a range of new capabilities are rapidly coming online, but only for those who can understand how to use them.<\/p>","protected":false},"author":23,"featured_media":44027,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-44026","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-sectoriales"],"yasr_visitor_votes":{"number_of_votes":0,"sum_votes":0,"stars_attributes":{"read_only":false,"span_bottom":false}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The promise and the reality of gen AI 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