Digital transformation is, at its core, about integrating digital technology into all areas of a business, fundamentally changing how it operates and delivers value to customers. It’s also a cultural change that requires organisations to continually challenge the status quo, experiment and get comfortable with failure. In 2024, this definition has evolved to encompass not just the adoption of technology, but also a shift in mindset towards agility, innovation and customer-centricity.
In the early 2020s, digital transformation was primarily focused on adopting new technologies like cloud computing, AI and IoT. Companies were keen on replacing legacy systems with modern solutions to stay competitive. However, as we progressed, it became evident that digital transformation is not just about technology, but also about people and processes.
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