Uplight, a clean energy technology company that enables utilities and power providers to conserve, deploy, manage, and monetize energy resources, and GridX, the leading enterprise rate platform provider to utilities, announced the successful completion of the first year of Puget Sound Energy’s (PSE) time-varying rates (TVR) pilot. The pilot, which saw 94% of enrolled participants take action to reduce energy usage during the winter season on-peak periods, leveraged Uplight’s comprehensive Rates Engagement solution and GridX’s industry-leading Enterprise Rate Platform, to provide personalized rate education, streamline enrollments, and increase load shift during times of peak strain on the grid. 

Time-varying rates (TVR) are an effective tool to help utilities manage electricity demand, reduce stress on the power grid, and achieve clean energy and decarbonization goals. Yet nearly half of all residential customers are unsure what type of electricity plan they are on. And, though 79% of residential customers have access to TVR nationwide, only 9% of TVR-eligible customers have enrolled, demonstrating an ongoing information and participation gap for these programs. 

PSE launched the TVR Pilot in October 2023 to gauge customer appetite and willingness to participate in various TVR rate programs and to take action to close the TVR participation gap. PSE partnered with Uplight and GridX to manage customer recruitment and provide ongoing rate coaching to educate customers about what TVR mean for them, how their behavior impacts the cost of energy, and how to save money on their bills. Uplight recruited residential customers for one of three TVR rate designs using personalized Rate Education Reports and Rate Comparison tools featuring shadow billing and “what-if” scenarios powered by GridX’s leading rates analytics. 

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