El Volumen de Protección al Consumidor y Minorista de Energía de 2019 es una combinación de informes anteriores sobre consumidores de energía: el Informe de Monitoreo del Mercado Minorista ACER-CEER (anteriormente Volumen 3), el Informe de Monitoreo del Mercado de Protección al Consumidor ACER-CEER (anteriormente Volumen 4) y el Informe de Monitoreo de CEER sobre el desempeño de los mercados minoristas europeos.

The Volume consists of seven parts analysing:​

• The level and evolution of retail electricity and gas prices, for both household and industrial consumers in EU Members States, Norway and the Energy Community Contracting Parties
• The relationship between the wholesale price and the energy component of the retail price for households
• Energy bills and their breakdown across the EU Member States, Norway, and the Energy Community Contracting Parties
• The performance of European energy markets from the perspective of the final consumer perspective
• Engagement among energy consumers in energy markets and provides an update on the status regarding the availability of comparison tools
• The level of engagement of “active» energy consumers and provides a status update regarding the roll out of smart meters
• The volume also provides information on the existence of consumer protection mechanisms and existing complaint processes available to energy consumers​

Para mayor información visitar los siguientes enlaces:

https://www.acer.europa.eu/en/Electricity/Market%20monitoring/Pages/Current-Edition.aspx

https://www.acer.europa.eu/Official_documents/Acts_of_the_Agency/Publication/ACER%20Market%20Monitoring%20Report%202019%20-%20Energy%20Retail%20and%20Consumer%20Protection%20Volume.pdf