The onset of COVID-19 pandemic and the unprecedented impact on everything that we considered normal was unimaginable. Governments and organizations are finding new ways to serve customers.

In this new reality, tools like AI, machine learning, and predictive models won’t function as intended in performing complex analysis as they are based on historic precedence in a time where everything was different. In the new normal, investment in data-driven approaches is the key to recover and thrive.

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https://www2.deloitte.com/global/en/pages/public-sector/articles/navigating-the-new-normal-with-data-driven-decision-making.html?id=gx:2sm:3tw:4C19DD::6fed:20200612180000:covid19:3396133279:5&utm_source=tw&utm_campaign=C19DD&utm_content=fed&utm_medium=social&linkId=90213219

https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Public-Sector/gx-gps-navigating-the-new-normal.pdf