The Voices of Experience (VOE) Initiative is unique in that it compiles the valuable insights and advice provided directly by utility personnel at the forefront who are working the challenges, interconnecting the new resources, and testing the emerging technology. Utilities participated in working group discussions, regional meetings and individual interviews with the purpose of sharing industry knowledge so that all utilities can better prepare for the operational challenges they face in this changing industry.

Artificial intelligence—the development of computer systems able to perform tasks that normally require human intelligence—is gaining traction in the electric power industry. Utilities are finding that it has potential across the utility value chain including customer operations, smart grid, outage management, asset management, supply chain and market operations to name a few. At the same time, there are barriers for utilities that will pose challenges—at least in the near term. This Voices of Experience will help utilities understand how artificial intelligence may help improve their operations, where the challenges are and what other utilities are learning through their own experience.

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